Jobs - University Village®

Catbird

Full Time Key-Holder

Key Holders are floor leaders who set the tone for exceptional service and strong sales. You’ll lead the selling floor, coach Stylists in real time, and deliver hands-on services—including Forever Jewelry welding and device-based ear piercing—while supporting daily store operations. This role is ideal for someone who loves customer connection, leading a team, and being hands-on with beautiful product.

Key Responsibilities

Lead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high-touch buying experience.
Drive sales by actively engaging customers and confidently selling demi-fine jewelry, Forever Jewelry, and piercing services.
Perform Forever Jewelry welding and device-based ear piercings to the highest standards, prioritizing precision, safety, and customer comfort.
Coach and support Stylists through real-time feedback, modeling strong selling behaviors, service excellence, and brand storytelling.
Monitor service flow, wait times, and floor coverage; make adjustments as needed to balance selling and services during busy periods.
Step in to resolve customer questions, returns, or escalations with care, professionalism, and sound judgment.
Open and close the store and support daily operations, including inventory, merchandising, and visual standards.

Our Ideal Candidate

An experienced retail leader with a proven ability to guide and motivate a sales team.
Sales-minded and service-driven, with a strong belief that exceptional customer experience drives results.
Comfortable performing hands-on services, including Forever Jewelry welding and device-based piercing, after training.
Calm, confident, and organized, with the ability to prioritize and adapt in a fast-paced environment.
A thoughtful communicator who leads with kindness, clarity, and common sense.
Jewelry or piercing experience is a plus, but curiosity and a commitment to learning are essential.
Flexible and reliable with scheduling, including weekends and holidays.
Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc. We’re happy to discuss reasonable accommodations to support individual needs.

Perks & Benefits

Health insurance with 75% of the medical premium covered by Catbird. 25% of the premium covered for children
Dental and vision insurance options
Flexible Spending Account (FSA) for pre-tax contributions to medical and childcare expenses
Two weeks of accrued vacation and 7 sick days
Life insurance (1x annual salary) fully covered by Catbird
Voluntary life insurance and short/long-term disability at reduced group rates
7 days of backup childcare (in-home or at a Vivvi childcare center)
Catbird employee discount: 50–70% off the Catbird line and 30% off designer pieces
401(k) with profit sharing and safe harbor contributions (eligibility after 90 days)
Parental leave: 20 weeks total, with 12 weeks fully paid
Pre-tax transit benefits to help save on commuting costs
Professional development stipend: $200/year, plus access to workshops and talks throughout the year
The Catbird Foundation: At least 1% of all sales donated year-round to nonprofits aligned with our values—over $2MM donated to date
Cold brew in the summer
Team bonding events and happy hours
A warm, casual work environment where people can truly be themselves

$23 – $25 an hour

Plus commission!

Something Silver

Seasonal/Temporary Part-Time Sales Associate

Do you love jewelry and enjoy connecting with people? Something Silver is looking for enthusiastic, motivated Sales Associates to join our team for the upcoming holiday season! Our associates are the heart of our stores, creating memorable experiences for every guest while keeping things running smoothly.

What you’ll do:

Deliver warm, personalized service to every guest
Share your product knowledge and help customers find their perfect piece
Drive sales and achieve daily goals in a fun, team-oriented environment
Keep the store looking its best with beautiful displays
Support with inventory and store upkeep

What we’re looking for:

Positive, outgoing, and customer-focused individuals
Ability to problem-solve with a smile and stay cool under pressure
Flexible availability, including evenings, weekends, and the upcoming holidays

We’re hiring part-time (10–20 hours per week) with open availability, for November through the first part of January

To apply, please drop off your resume in-store and ask for Betty, or email your resume to Betty@somethingsilver.com

Rothy’s

Assistant Store Manager

At Rothy’s, we believe there’s a better way to do business—one that puts the planet and its people first. That’s why we’ve transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.

In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customers—getting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it’s helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.

As we grow, we’re cultivating not just a workplace, but a community. It’s a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impact—together, as part of a welcoming, inclusive team that celebrates each other’s contributions.

About the team:

Shopping at Rothy’s IRL is not your ordinary retail experience—so naturally, our Stores team is extraordinary, too. Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothy’s style and out-of-this-world customer service—creating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.

About the role:

As an Assistant Store Manager, you will partner closely with the Store Manager to drive a culture of service, sales, and operational excellence. You will lead by example on the sales floor, inspire your team, and ensure the store delivers an exceptional customer experience. You will also act as the “Manager on Duty” when the Store Manager is not present, supporting both people leadership and business operations.

What you’ll do:

Team Leadership & Operational Excellence (20%)

Partner with Store Manager on recruiting, hiring, onboarding, and training a strong store team
Maintain a high performance standard by training the team on all SOPs, service expectations, selling skills, and Rothy’s product knowledge
Support the execution of the Division of Responsibility (DOR) program by successfully owning assigned areas of responsibility
Develop team performance and engagement through regular floor observations, in the moment coaching, ongoing check-ins, and participation in monthly 1:1s
Support the team in daily store operations and visual merchandising to ensure a seamless customer and employee experience

Customer Experience (80%)

Lead and model Rothy’s Experience through exceptional service and selling from the sales floor, actively coaching, training, and inspecting behaviors to uphold brand standards
Build customer loyalty through effective clienteling and relationship-building on the sales floor
Drive sales and key performance indicators by supporting goal-setting, celebrating wins, and reinforcing accountability through daily coaching
Assist in the planning and execution of in-store events and activations that grow brand awareness, engage the local community, and drive sales
Support the team with all presentation standards including visual merchandising, cleanliness, and dress code to ensure the store meets all brand expectations

You are:

Guided by Rothy’s values and committed to fostering a welcoming, service driven environment:
- Embrace Possibility. We dream BIG, really big
- Obsess Over Innovation: We never accept the status quo
- Make the Planet Proud. We make the right choice, not the easy one
- Collaboration is Key. We’re laser focused on driving results
18 years or age or older

You have:

2–4 years of retail experience, with at least 1 year in a leadership role
A proven ability to meet or exceed sales targets through both personal performance and team leadership
Strong skills in coaching and developing talent on the sales floor
Familiarity with operational processes, including merchandising and shipment
Ability to stand/walk an entire shift
Ability to lift, push carry or otherwise move up to 25 lbs
Ability to frequently bending, reaching, stretching, and safely use ladders and step stools
Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift
Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts

Our benefits:

Generous paid time off
401k matching
Comprehensive health plans for you and your family
Supplemental mental health benefits
Monthly wellness reimbursement
Employee Discount Program!

Pay Range

$25.00 – $30.00 per hour

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.

Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

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Part Time Sales Associate

You’re excited about this opportunity because you will…

Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards
Achieve established sales and contest goals Maintain knowledge of current sales and promotions
Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
Utilize effective selling techniques to build multiple sales and increase productivity
Demonstrate comprehensive product knowledge, including features and benefits
Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges
Assist in implementation and maintenance of visual merchandise presentation, signage and lighting
Uphold store maintenance and cleanliness standards straighten, clean and help maintain stockroom as needed
Process, ticket, and restock merchandise as needed
Perform other duties as assigned by management
Comply with all Company policies and procedures

Why you will love working at Williams-Sonoma, Inc.

We’re a successful, fast-growing company with an entrepreneurial vibe
A technologically and data-driven business
Competitive salaries and comprehensive health benefits
We’re at the forefront of tech and retail, redefining technology for the next generation
We’re passionate about our internal and external clients and live/breathe the client experience
We get to be creative daily
A smart, experienced leadership team that wants to do it right and is open to new ideas
We believe in autonomy and reward taking initiative
We have fun!

We’re excited about you because …

Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale
Succeed in a team environment, while able to work independently & manage your own time
Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box
Know what questions to ask your customers in order to understand their personal cooking style & needs
Enjoy discovering the customer’s style, lifestyle & story to connect them to the right products
Proven ability to prioritize and handle multiple tasks simultaneously
Most successful when provided with clearly defined daily sales goals & metrics

Physical Requirements:

Ability to be mobile on the sales floor for extended periods of time.
Ability to operate POS system.
Ability to lift and mobilize medium to large items, (up to 75 lbs.) while utilizing appropriate equipment and safety techniques
1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required)
High school diploma or equivalent preferred
Full time associates are expected to have open availability to meet the needs of the business
Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just for You

This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be: $21.30-$22.30 per hour.

Depending on your position and your location, here are a few highlights of what you might be eligible for:

A generous discount on all Williams-Sonoma, Inc. brands
A 401(k) plan and other investment opportunities
A wellness program that supports your physical, financial and emotional health
Paid vacations and holidays (full-time)
Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Full Time Design Sales Specialist/Home Stylist

Overview of the Design Studio Specialist role

You will inspire customers to express themselves in their home. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand.

Responsibilities

Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
Perform productive in-home consultations including the ability to accurately measure and assess the client’s living space
Create and present design plans based on client’s needs, style, preferences and living space
Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Criteria

Strong communication, clienteling and customer follow-up skills
Ability to complete and coordinate complex large orders within a variety of sales channels
Experience in working with the elements of design preferred
Proven ability to prioritize and handle multiple tasks simultaneously
1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required)

Physical Requirements

Must be able to be mobile on the sales floor for extended periods of time
Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
Full time associates are expected to have open availability to meet the needs of the business.
Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

A generous discount on all Williams-Sonoma, Inc. brands
A 401(k) plan and other investment opportunities
A wellness program that supports your physical, financial and emotional health
Paid vacations and holidays (full-time)
Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Part Time Design Sales Specialist/Home Stylist

Overview of the Design Studio Specialist role

Responsibilities

Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
Perform productive in-home consultations including the ability to accurately measure and assess the client’s living space
Create and present design plans based on client’s needs, style, preferences and living space
Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Criteria

Strong communication, clienteling and customer follow-up skills
Ability to complete and coordinate complex large orders within a variety of sales channels
Experience in working with the elements of design preferred
Proven ability to prioritize and handle multiple tasks simultaneously
1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required)

Physical Requirements

Must be able to be mobile on the sales floor for extended periods of time
Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
Full time associates are expected to have open availability to meet the needs of the business.
Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

A generous discount on all Williams-Sonoma, Inc. brands
A 401(k) plan and other investment opportunities
A wellness program that supports your physical, financial and emotional health
Paid vacations and holidays (full-time)
Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Assistant Store Manager

Overview

You will support the management team in achieving goals by providing World-Class service. You will serve as a role model
for building relationships with customers. You will maintain presence through store supervision to ensure appropriate
staff coverage in all areas of the store.

Responsibilities

Leads the store team to create an exceptional experience for customers and exceed sales goals
Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
Reinforce customer service principles by coaching staff on their successes and challenges
Utilize Selling Essentials and training resources to educate team on product, improve selling skills and
achieving business goals
Create and ensure a positive environment where all associates are treated fairly and with dignity in
accordance with our People-First Philosophy
Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through
effective use and management of client information reporting system
Criteria
Excellent communication, organization and leadership skills
Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
Great time management skills and ability to execute multiple tasks and appropriately manage competing
priorities
2-3 years of previous retail sales experience or management experience in a customer service related field
Physical Requirements
Must be able to be mobile on the sales floor for extended periods of time
Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
Full time associates are expected to have open availability to meet the needs of the business.
Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just for You
This role offers a competitive compensation package including pay and benefits.Pay is based on several
factors including but not limited to education, work experience, certifications, geographic location etc.The
anticipated pay range for this role will be: $25.00-$30.00 per hour.
Depending on your position and your location, here are a few highlights of what you might be eligible for:

A generous discount on all Williams-Sonoma, Inc. brands
A 401(k) plan and other investment opportunities
A wellness program that supports your physical, financial and emotional health
Paid vacations and holidays (full-time)
Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Bluemercury

Full Time Beauty Expert

We are seeking a passionate Beauty Expert to join our team. As a key member of our team, you will play a vital role in enhancing our customers’ beauty experiences through exceptional service, in-depth product knowledge, and expert beauty advice. As a Bluemercury Beauty Expert (BE) you drive sales and optimize customer service throughout your client interactions while building relationships. You are a beauty advocate who consistently role models a best-in-class service experience by assisting our clients and meeting their beauty needs. Your keen awareness of current trends and ability to connect with others makes you an essential colleague on the Bluemercury team.

Key Responsibilities

Build Client Relationships: Build and maintain strong, personalized relationships with customers. Provide a welcoming and inclusive atmosphere for all clients, ensuring they feel valued and understood.

Share Your Product Expertise: Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances. Continuously update knowledge on the latest products and trends in the beauty industry.

Customize Recommendations: Offer tailored product recommendations based on individual client needs, preferences, and skin types. Conduct product demonstrations and provide application tips to enhance customer experience.

Sales & Promotion: Drive sales through effective communication of product benefits and promotions. Encourage repeat business by informing customers about loyalty programs and upcoming events.

Support Inventory Management: Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.

Participate in Educational Workshops: Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.

Share Feedback & Insights: Collect customer feedback on products and services, providing insights to the management team for continuous improvement.

Qualifications

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Proven experience in retail, preferably in the beauty industry.
Strong interpersonal and communication skills.
Passion for beauty and staying updated with the latest trends and products.
Ability to work flexibly, including weekends and evenings.
High school diploma or equivalent; beauty certification is a plus.
Flexible availability, including days, evenings, weekends and holidays
Self-motivated, stays current and supports operational excellence
Strong interpersonal skills and ability to communicate and share knowledge
Resourceful and able to adapt quickly to changing priorities
1-2 years of direct experience is required
Advanced authority and expertise in a specific brand is preferred

Essential Physical Requirements you will perform

Prolonged periods of standing/walking around the store or department
Prolonged exposure to fragrance and home fragrance products.
Frequent use of computers, handheld electronic equipment and cash registers
Reaching, crouching, kneeling, stooping and color vision
Lifting and moving items weighing up to 25lbs.

What we can offer you

An inclusive, challenging, and refreshingly fun work environment
Empowerment to perform impactful work with tangible results
Commission and bonus opportunities
Merchandise discounts and gratis
Paid time off (PTO) for full time hourly employees
Coverage across medical, dental, vision, and 401K.
Advancement opportunities and mentorship to grow your career
Employee Assistance Program (mental health and financial literacy resources)
Colleague Resource Groups (CRGs), give-back/volunteer opportunities

Bluemercury

Assistant Manager

We are seeking a passionate Assistant Store Manager (ASM) to join our team. As a key member of our team, you will play a vital role in enhancing our customers’ beauty experiences by supporting the team and by providing exceptional service, in-depth product knowledge, and expert beauty advice. As a Bluemercury ASM you drive sales and optimize customer service throughout your client interactions while building relationships. You are a beauty advocate who consistently role models a best-in-class service experience by assisting our clients and meeting their beauty needs and by empowering your team to exceed clients’ expectations. Your keen awareness of current trends and ability to connect with others makes you an essential colleague on the Bluemercury team.

Key Responsibilities

Leadership Responsibilities

Give, Receive, and Share Information: Facilitate consistent team and individual communication in order to ensure collective knowledge to all members of the team and business partners.
Lead By Example: Exemplify our client-first service model in all interactions, hyper-personalize your approach to building relationships with colleagues, clients, and visitors. Drive for results with insight and intuition.
Achieve Personal and Team KPIs: Nurture relationships to build trust with our clients, collaborate with the team to provide best-in-class service, bring innovative ideas to create incremental revenue opportunity, champion event & promotional strategies to add value for the client.
Operational Excellence: Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork between all team members to support inventory control, cost minimization, and profitability. Own the operations processes by delegating and controlling efficiencies. Utilize problem-solving skills and lead/train peers to drive results through collaboration.

Client-Facing Responsibilities

Build Client Relationships: Build and maintain strong, personalized relationships with customers; internal and external. Provide a welcoming and inclusive atmosphere for all clients and colleagues, ensuring they feel valued and understood.
Share Your Product Expertise: Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances. Continuously update knowledge on the latest products and trends in the beauty industry.
Customize Recommendations: Offer tailored product recommendations based on individual client needs, preferences, and skin types. Conduct product demonstrations and provide application tips to enhance customer experience.
Sales & Promotion: Drive sales through effective communication of product benefits and promotions. Encourage repeat business by informing customers about loyalty programs and upcoming events.
Support Inventory Management: Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
Participate in Educational Workshops: Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
Share Feedback & Insights: Collect customer feedback on products and services, providing insights to the management team for continuous improvement.

Qualifications

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Strong interpersonal and communication skills; ability to connect with colleagues and clients to share knowledge and strengthen relationships.
Passion for beauty and staying updated with the latest trends and products.
Flexible availability, including days, evenings, weekends, and holidays.
Critical thinking, strategic partnerships, results-driven action.
Resourceful and able to adapt quickly to changing priorities.
1-2 years of retail supervisory experience is required, beauty industry preferred.
Advanced authority and expertise in a specific brand is preferred.

Essential Physical Requirements you will perform

Prolonged periods of standing/walking around the store or department
Prolonged exposure to fragrance and home fragrance products
Frequent use of computers, handheld electronic equipment and cash registers
Reaching, crouching, kneeling, stooping and color vision
Lifting and moving items weighing up to 25lbs.

What we can offer you

An inclusive, challenging, and refreshingly fun work environment
Empowerment to perform impactful work with tangible results
Competitive pay; including commission and bonus opportunities
Merchandise discounts and gratis
Paid time off (PTO) for full time hourly employees
Coverage across medical, dental, vision, and 401K
Advancement opportunities and mentorship to grow your career
Employee Assistance Program (mental health and financial literacy resources)
Colleague Resource Groups (CRGs), give-back/volunteer opportunities

Backcountry

Retail Store Manager

We are seeking a highly motivated and experienced Store Manager to lead our retail team of Gearheads to connect customers to their pursuits outside and support their gear-related needs. As the Store Manager, you will be responsible for overseeing the day-to-day operations of our physical store, ensuring the highest level of customer service, sales productivity, merchandising decisions, inventory integrity and store profitability. You will also be responsible for extending Backcountry’s culture, core values and operating principles into your workplace, maintaining a positive and enthusiastic work environment. 

What you get to do every day:

Manage all aspects of store operations; sales, customer service, inventory, scheduling and payroll, events, partnerships, and visual merchandising 
Monitor store performance metrics, develop action plans and execute to delivery Budget goals across selling and profitability   
Recruit and train a staff of Gearhead product experts, capable of speaking to technical goods and supporting our customers outdoor activities and needs  
Maintain elevated standards of customer experience and selling productivity; fitting rooms, footwear, technical hardgoods, and general zoning  
Build loyalty and satisfaction with customers through positive interactions, relationship building activities, and prompt resolution of any issue  
Identify local marketing opportunities to further engagement in the community 
Manage inventory levels, maintain healthy shrink %, promote placement to key items, and identify gaps in product mix and collaborate to achieve a productive assortment strategy 
Maintain a positive and enthusiastic work environment, promoting teamwork, collaboration, and open communication 
Develop and maintain strong relationships with vendors, carriers, landlords, and other key stakeholders  
Collaborate with our online store team to ensure consistency across all sales channels and provide seamless customer experiences

What you bring to the role:

5+ years of experience in retail leadership, preferably in an outdoor retail or e-commerce company 
Proven track record of achieving sales targets and maximizing profitability 
Strong leadership, communication, and interpersonal skills 
Excellent organizational and time-management skills
Ability to prioritize tasks, remain flexible and adapt quickly
Proficient in Microsoft Office, point-of-sale (POS) systems and Scheduling tools
Passion for the outdoors and outdoor products

Physical Requirements:

Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Must have a flexible schedule, including availability for nights, weekends, and holidays
Regular and predictable attendance

$80,000 – $85,000 a year

Bonobos

Part Time Retail Sales Leader

A Lead Guide is our version of a retail sales leader who is customer-obsessed, fit-focused, incentive-driven, and a sales powerhouse. Our Lead Guides use their product knowledge to deliver an exceptional customer experience in a unique retail setting. At Bonobos, we offer a best-in-class product assortment that includes a full wardrobe of better-fitting men’s clothing, for every guy, for every occasion, with clothes available to try on at our retail Guideshop locations. Our one-on-one, appointment-based experience offers customers both an alternative and complementary service to our web-based store. Don’t think traditional retail; what we’re building you haven’t seen before.

KEY RESPONSIBILITIES

Deliver an exceptional customer experience and maximize personal sales results
Coach Guides during scheduled shifts to provide an exceptional customer experience
Execute closing and opening Guideshop duties as assigned
Act as the leader and take on management responsibilities when the Guideshop Manager is not available
Support expense budget, payroll control and procedural compliance for Guideshop

REQUIRED EXPERIENCE & QUALIFICATIONS

Have 2-5 years of retail or sales experience in a leadership capacity or relevant experience
Consistently achieve personal and overall store sales goals
Able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays
Knowledge of men’s fashion, fabrics, styles and fit

PREFERRED QUALIFICATIONS (SKILLS AND ABILITIES)

Know or want to learn as much as possible about men’s fashion, fabrics, styles, and fit
Cultivate an environment of genuine connection where all customers and associates feel welcome, heard, and valued
Are enthusiastic about coaching and mentoring a team and inspired to lead by example
Create and ensure a cohesive work environment that inspires engagement
Self-motivated and confident in your ability to network and generate leads
Strong time management, organizational skills and skilled at written and verbal communication

BENEFITS AND COMPENSATION

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including:

Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Full-time and part-time associates may also be eligible to participate in the Bonobos Guideshop Incentive Plan.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Pay Range

$27.00 – $32.00 per hour

Bonobos

Part Time Retail Sales Associate

A Guide is our version of a retail sales associate who is customer-obsessed, fit-focused, incentive-driven, and a sales powerhouse. Our Guides bring their knowledge to the forefront and deliver exceptional customer experience in a unique retail setting. At Bonobos, we offer a best-in-class product assortment that includes a full wardrobe of better-fitting men’s clothing, for every guy, for every occasion, with clothes available to try on at our retail Guideshop locations. Our one-on-one, appointment-based experience offers customers both an alternative and complementary service to our web-based store. Don’t think traditional retail; what we’re building you haven’t seen before.

Key Responsibilities

Responsible for delivering exceptional customer experiences and maximizing personal sales results
Cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued
Generate leads for current and future Bonobos business
Consistently achieve personal sales goals
Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays

Essential Qualifications

Have 1-3 years of sales or relevant experience
Knowledge of men’s fashion, fabrics, styles, and fit

Preferred Qualifications (Skills and Abilities)

Collaborative, work well in a team setting and driven by relationship building
Self-starter that values self-awareness, intellectual honesty, judgement, empathy and positive energy
Possess strong time management and organizational skills
Strong communicator and skilled at written and verbal communication

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including:

Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Ful-time and part-time associates may also be eligible to participate in the Bonobos Guideshop Incentive Plan.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Pay Range

$21.30 – $25.00 per hour

Nespresso

Coffee Specialist/Sales Associate – Part-Time

Do you have a passion for coffee and a knack for exceptional customer service? Join our team as Coffee Specialist/Sales Associate. As the welcoming face of our retail boutique, you will guide and assist our customers, providing an inviting experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso!

WHAT YOU’LL BE DOING:

Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
Customer Obsessed: You have a heart for hospitality and working with people.
Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

WHAT YOU’LL BRING:

You are inherently a people person and thrive in a customer service environment.
You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
You are punctual and available to work open and closing shifts, weekends, and holidays.
You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.

To learn more and apply for this position, click here.

Nespresso

Coffee Specialist/Sales Associate – Full Time

Do you have a passion for coffee and a knack for exceptional customer service? Join our team as Coffee Specialist/Sales Associate. As the welcoming face of our retail boutique, you will guide and assist our customers, providing an inviting experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso!

WHAT YOU’LL BE DOING:

Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
Customer Obsessed: You have a heart for hospitality and working with people.
Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
Training and Learning: You will undergo a training period that sets you up for success well beyond your first day

WHAT YOU’LL BRING:

You are inherently a people person and thrive in a customer service environment.
You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
You are punctual and available to work open and closing shifts, weekends, and holidays.
You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.

To learn more and apply for this position, click here.

Room & Board

Design/Retail Sales Associate

Job Summary:

At Room & Board, our full-time Design/Retail Sales Associate role (5 days a week, including weekends, with 8-hour shifts) offers an array of generous benefits, including health benefits, three weeks of paid vacation, 401(k), profit sharing, and more. In this role, you’ll collaborate with a talented design team to create inspiring spaces for customers while working in a beautiful environment that celebrates American craftsmanship. With over 2,000 customers visiting on a typical weekend, we’re looking for someone with proven experience in high-performing retail settings who is passionate about design and delivering exceptional customer experiences.

What you bring to be successful as a Design / Retail Sales Associate:

Motivation to serve the customer with an individualized and consultative approach, understanding their needs while maintaining professionalism and respect in your interactions.
Confidence as a team player, with self-awareness and an ability to build successful relationships with an open-mind and open-heart.
Focus on providing the right solution in a collaborative, non-commissioned selling environment as you guide customers through the creative design process.
Confidence in navigating and leveraging technology/tools such as the iPad, floor planning software, and POS system to enhance the customer experience.
Energized by the high-paced customer traffic and the range of interactions throughout your shift. You bring the stamina – both physical and mental – to navigate both the busy pace of customer interactions and the productivity of your downtime.
Lifelong learner mindset, continuously seeking opportunities to build knowledge and hone your craft.

To apply online click here

Sales Associate

A day in the life as a Sales Associate…

Maximize company sales growth and profitability through the use of creative selling skills, teamwork and customer service, in order to deliver an engaged experience to every customer, every time.
Demonstrate company standards in selling, customer service, visual merchandising and teamwork.
Ensure full understanding of all products and have a continued awareness of the most current information available.
Maintain an awareness of all product information, intranet communications, and current advertising and marketing initiatives.
Maintain sales floor coverage and follow posted schedules with regard to area assignments.
Maintain the store counters and displays and assist with store maintenance as directed by the management team
Actively engage customers and assist with product selections and process all customer orders or returns.
Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
Communicate customer feedback to store management team concerning policies and/or product requests, problems and suggestions.
Support and maintain store sales and service goals and standards as communicated by the Assistant Store Leader, Design & Trade.
Support all efforts and initiatives across all business channels in an effort to maximize company sales growth and profitability.

What you’ll bring to the table…

Customer service or retail experience preferred
Good reading, written and verbal language skills (English)

We’d love to hear form you if….

Ability to move and/ or lift up to 50 pounds; heavier merchandise with team assist
Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

Team Leader Design and Trade

A day in the life as a Team Leader, Design & Trade..

Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

What you’ll bring to the table…

Your sense of personal style with a discerning eye and passion for design and home furnishings
Strong communication and interpersonal skills
High school diploma/GED or equivalent

We’d love to hear from you if you have…

1+ years customer service or retail experience
Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

Designer

A day in the life as a Designer…

Drive sales and a differentied experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers.
Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists, and style inspiration.

Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines.

Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel – Store, Online, Catalog.
Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
Stays informed with the marketplace and industry trends.
Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card, and gift registry).
Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service.

What you’ll bring to the table…

Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles.
Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers’ wants/needs.
Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning.
Ability to stay up to date on current design trends

We’d love to hear from you if you have…

1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experienc
Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

Assistant Store Leader Operations

A day in the life as an Assistant Store Leader…

In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution
Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

What you’ll bring to the table..

Your sense of personal style with a discerning eye and passion for design and home furnishings
Strong communication, interpersonal, and problem solving skills
Strong delegation skills in support of execution and driving results
Proven ability to build a culture focused on success and teamwork

We’d love to hear from you if you have…

2+ years customer service or retail leadership experience
High school diploma/GED or equivalent, Associate degree or equivalent preferred
Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends

Madewell

Full Time Stylist

Job Summary

As a Stylist, you’re our key brand ambassador, embodying personal style and product passion. You’re responsible for delivering outstanding customer service, forging genuine connections, mastering our products, empowering customers’ authentic expression, and contributing the profitability of the business.

What You’ll Do

Excel in the incentive-based styling program by meeting the required sales per hour (SPH) and key performance indicator (KPI) goals.
Be the brand ambassador & product expert building incremental sales through wardrobing.
Utilize in-store relationships, customer profiles, and the loyalty program to attract and retain new clients.
Build meaningful, lasting relationships through authentic, personalized interactions and one-to-one clienteling.
Deliver a best-in-class styling experience while embodying the service expectations outlined in our Let’s Get Well-Connected model.
Know your store’s neighborhood; the events, artists, local influencers and style-makers.
Uncover and execute events through community networking, local marketing, and college outreach.
Stay informed about our competitors, current trends, and the interests of the local community.
Share product feedback, insights, and ideas with the management team.

Who You Are

Are at least 18 years old.
Have previous experience in one-to-one clienteling.
Passionately support our brand, customers, and teams.
Stay up to date with current fashion trends and industry developments.
Embrace teamwork, flexibility, and courtesy while executing tasks.
Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
Have scheduling flexibility, including: nights, weekends and holidays.
Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks and Benefits

Competitive base pay and bonus programs
Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
Entertainment, travel, fitness, and mobile technology discounts
401(k) plan with company matching donations

Hourly Range: $20.76 – $23.75