Away

Sales Supervisor

Want to help us transform the travel industry? The ideal candidate will represent the Away brand by providing best-in-class support to all of our customers from the moment they step foot in the door til the moment they leave. You will directly contribute to the store’s success by having unparalleled customer interactions and by honing deep product expertise.

As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our employee resource groups, Anti-racism training and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

What you’ll do:

  • Manage, support, and develop a team of retail associates
  • Onboard new hires while still coaching existing team members
  • Communicate Away’s values and brand philosophy to your team and to customers alike
  • Ensure that your team is providing the best customer service possible, by providing such service yourself
  • Take ownership of in-store processes and operations and help define Away’s SOPs.
  • Help run an efficient and growing retail business; optimize store operations and customer journey
  • Be a point person for HQ counterparts and colleagues; assist in marketing events and programming at the store.
  • Required to lift boxes up to 20lbs repeatedly

Who you are:

  • Excellent communicator with a passion for people
  • Comfortable working with all types of personalities
  • Maintains cool under pressure
  • An effective and expedient problem-solver with a keen attention to detail
  • Hard working with a “no task is too small” attitude
  • Enjoy working in a fast-paced and ever-changing environment
  • Passionate about travel (but that’s a given!)
  • You can show proof of COVID-19 vaccination & adherence to HQ COVID office policies within 30 days of hire

For more information and to apply, click here.