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2623 NE University Village St.
Seattle, WA 98105

Hey Bagel

General Manager

Hey Bagel is here to upend the concept of a fresh bagel in the Seattle Region. We’re here to bring HOT bagels to as many faces as possible. Our goal is to create a warm, safe and accepting environment for our staff and our customers. With each crunchy, fluffy bagel we aim to send our customers on their way feeling better than when they came in. We are building a bagel company and a group of folks with the goal of making the very best most craveable bagel in the area.

We will be opening in University Village at the end of November, and are anxious to find the right leader as soon as possible.

Position Summary: 

The General Manager is an essential leader of Hey Bagel. Because we are small but mighty, the GM will be second in command. The General Manager executes Hey Bagel’s mission of providing and leading an example of hospitality. The General Manager has the responsibility to ensure we maintain a vibrant and efficient retail space while obsessively focusing on the quality of our bagels and the customer’s experience.

The General Manager is enthusiastic, curious, and hardworking. It requires people skills, a passion for developing empowered, accountable team members, and the determination and focus to serve as strong leader. The General Manager is responsible for maintaining the shops overall look and feel, the quality of customer experiences and maintaining high team morale. The right person for the job is comfortable working in an exciting and fast-paced environment. They show passion for providing high quality bagels and coffee and service. They create and maintain systems for sustainable excellence.

 

Core Responisbilities: 

  • Hire, train and coach staff with a supportive mindset
  • Build a cohesive team with a culture that everyone supports each other and has each other s back.
  • Implements and enforces food safety protocols
  • Demonstrates hospitality by effectively guiding customers through our menu of bagel and coffee selections.
  • Utilizes scheduling software to implement and maintain schedules.
  • Oversee vendor relationships, ordering and maintaining inventory
  • Trains and supports baristas
  • Must jump in to support all aspects of the business including customer support staff and baking crew.
  • Problem Solving & Decision Making: Effectively analyzes problems, identifies root causes, and presents effective solutions. Manages inventory to maintain budget standards keeping COGs and labor efficient.
  • Leads with empathy
  • Collaborates with Founder to develop and support core business strategies and profitability

The General Manager maintains high team morale; aims to make work fun and ensure that every day together with the team meets or exceeds customers expectations. The GM, along with the founder, will oversee quality control, and help create a culture where the whole team will work together towards the same high-level goal. You will hire, train, coach and celebrate successes.

The ideal candidate will have customer service experience AND baking experience.

Serves as a backup to the Founder/CEO + Bagel Maker to support retail and production operations.

Financial Responsibilities: 

  • Use defined labor costs systems and procedures to achieve labor cost goals.
  • Works with CEO to strategize controlling waste.
  • Will work with Toast POS to set schedules.

Requirements:

  • Must have 5 or more years in service hospitality industry in leadership.
  • Possess math skills and can operate various platforms for shop operations.
  • Navigating an iPad/Tablet and necessary applications within it for daily operations.
  • Experience scheduling staff.
  • Ideal candidate will have baking experience.

Physical Demands:

Remaining standing in a stationary position and walking throughout the facility for extended periods of time each day. Reaches, bends, squatting, and lifting (up to 60lbs

Compensation:

  • Living wage + a health insurance stipend (after 3 months of employment)
  • 2 weeks PTO
  • 30% off all Hey Bagel products $15/week in credit to share with friends/family
  • Unlimited coffee and bagel during the shifts
  • Salary starts at $65,000 and is negotiable DOE

 

Apply by sending resume and cover letter to Andrew at heybagel.net